We realize there is a lot of competition for your business, and while many prices appear to be the same, not all prices are equal. We offer superior customer service, knowledgeable staff, and free shipping. If you find a lower price, submit the competitor's website, identical item from legitimate seller, and published price to the Price Beater, and we will match or beat that price. The Price Beater thoroughly investigates all offers and services included, and issues our best price based on all information. You can find the Price Beater located on every listing, as well as at the top of every page.
TYPES OF PAYMENT
We accept payment by Paypal and Bill Me Later, VISA, Master Card, Discover, American Express, Personal and Business Checks or Money Orders.
MBW Furniture strives to take the utmost precautions, including use of sophisticated encryption and authentication tools, to protect the security of your
contact information that you share with us. When ordering with us, we want our customers to feel confident that their personal information and credit card
data is completely safe. We employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order,
and guarantees it is sent securely into our systems to be processed.
90 DAYS TO PAY
At MBW, we understand the financial needs of life, and we will gladly give you up to 90 days to pay your balance. Once your balance is paid in full, we
will ship your order. Our 90 days to pay plan is a commitment to purchase and the payment(s) are non-refundable. However, the payment(s) can be applied
toward any other product on our website.
Plan is not available on close-out and clearance products.
ORDER PROCESSING TIME
We strive to get your order shipped out as quickly as possible, nobody likes to wait for their purchases. We make all efforts to make sure your order is correct, undamaged, complete, and protected to make the trip to your door. While we can ship many smaller items within a week, please allow 7-14 days from the date of your order for order processing and to receive your shipment tracking number(s). If rare unexpected delays occur, you will be notified immediately. For expedited orders, please allow 1-3 business days for order processing and to receive your shipment tracking number(s).
BACK ORDER/DISCONTINUED ITEMS
If an item has been put on back order, you will be notified as soon as possible, and will have the choice of waiting for the item to be available, or receiving a full refund. For items that are discontinued and no longer available for sale, we will refund the Customer the full purchase amount. We can custom build most discontinued items according to your specific requirements, and offer a multitude of finishing options, so you can create your perfect piece. Please see our Custom Order page for details.
30 DAY MONEY BACK GUARANTEE
If you are unhappy for any reason, please contact us for a Return Authorization Number and fill out a Return Form. A Return Authorization Number is required for all returns. The 30 days starts when your order has been completely delivered and your return must be in transit to us by the 30th day. This does not apply to special orders, custom order, or orders that are being held in our warehouse for a delayed delivery date. Please see our full Return Policy.
The majority of items come with a 1-Year Manufacturer's Warranty (with limited exceptions). See full Warranty.
Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. Once an order is processed, we are obligated to purchase the item from the manufacturer. Please contact us within 24 hours from purchase date and request your order to be canceled. After the 24 hours, a cancellation fee will be charged (20% of purchase price). This fee is non-refundable and cannot be used as store credit. We cannot cancel an order under the following circumstances: the order has arrived to our warehouse to be shipped out, order is in transit to the customer, order has been delivered to the customer. The order can still be returned in accordance with our Return Policy.
Our vendors may have different ways of measuring products, and we try to represent the correct dimensions to the best of our ability. Before purchasing a product please make sure it will be a good fit for the area it was intended for. All dimensions on our site are measured in US Standard System (inches and feet.) For help in converting measurements please contact us.
While we try to represent to the best of our ability with photos an accurate picture of products, we cannot guarantee an exact match on color/finish. Please understand that actual finishes/colors of products may differ from photos, depending on lighting situations and monitor settings. Due to the natural characteristics of some materials, colors, veins, and grains will vary. MBW Furniture cannot accept returns due to color mismatches - it is the customer's responsibility to match color(s) before ordering
Actual upholstery color and orientation may vary slightly from photos. Due to fluctuations in fabric inventory, the fabrics shown on certain furniture may not be available. Alternative fabrics will be provided if the one shown is discontinued. Additional charges may apply to specialty alternative fabrics.
Some of our products may require assembly. If you have questions on whether or not a product will require assembly please contact us.