PAYMENT: For payments received by personal or company check, please allow at least 7 days for clearance of funds into our bank account. All returned checks will be accessed a NSF fee of $29. For payments by credit card over the phone buyer must fill out the “ONLINE ORDER FORM” which we will e-mail or fax to you. This must be faxed back to us at (404) 696-2398 before your order can be shipped. All items shipped out of the state of Georgia will be exempt from Georgia State Sales Tax. All items shipped within Georgia or picked up from our warehouse will be subject to Georgia State Sales Tax of 7%. Please allow 2-3 weeks from receipt of payment for delivery to your destination. EXPEDITED SHIPPING: Most items can be expedited for an additional $85.00 with the exception of some larger, more fragile items that would need to be shipped using a Blanket wrap moving company. Please call (404) 696-2399 for details. Normally, we prefer to ship large items like Bars using a blanket wrap company to reduce to risk of damage. Please understand that items being shipped by a blanket wrap company may take up to 8 weeks for delivery, but usually arrive much sooner. . SHIPPING & RECEIVING GUIDELINES: Please allow 2-3 weeks from receipt of payment for delivery to your destination. Expedited Delivery guaranteed to arrive within 7-10 business days from receipt of payment is an additional $85. Your shipment will be fully insured by the delivering carrier for loss or damage caused in transit. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines carefully. If the below guidelines are not strictly adhered to, your claim will be denied: Upon receipt of your shipment, do not sign off to the driver until you have carefully inspected the package. Signing off to the driver means that you have received it in good condition. Do not sign off for the package if the item is not on a pallet or the package looks damaged or worn from mishandling. If the driver delivers your package and it is not on a pallet or it looks like it has been mishandled, please make the driver wait until you have unpacked the item and inspected it. The driver in this case is obligated to wait until you unpack before signing off to him. If an item is not on a pallet, this means that the delivering carrier removed the pallet to make room in the truck. Based on our agreement with them, they are not allowed to do so and you have the right to refuse the shipment or the driver must wait until you inspect it before signing off. The best way to protect yourself is to have a camera ready to take pictures of the package when it arrives to you. Take as many pictures as possible if you feel that the package has been mistreated or is not on a pallet when it arrives. In this case if you decide to refuse the shipment because of damage, then the carrier will not charge you to ship it back to us. In order for them to ship it back free of charge to our warehouse, you must have the driver sign off that the package was damaged or mistreated in transit. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at (404) 696-2399. By not using MBW's optional insurance, buyer is responsible for settling any damage or loss claims with the shipping company directly. MBW CANNOT intervene in this case and will not cover any damage. By not using MBW optional insurance, customer agrees that once the order leaves MBW warehouse, it is no longer MBW's responsibility under ANY circumstances. Buyer will also be responsible to pay the shipping costs of the replacement item from our warehouse to buyer's destination. MBW MUST BE NOTIFIED OF CLAIMS IN WRITING WITH PICTURES AND DETAILS WITHIN 30 DAYS OF RECEIPT OF SHIPMENT. All shipping rates are standard curbside delivery rates. This means that the driver will place your package outside your door. Someone must be present to accept buyer’s shipment, as the driver cannot release it without it being signed for. The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. They will give you a time window for arrival. Seller cannot be responsible in the event of poor coordination/timing of the delivering carrier. Once the shipment leaves our warehouse it is out of our control, we can however intervene at buyer’s request. Buyer must contact us to intervene in case of problems with the carrier. For larger items being delivered to the buyer, buyer might need to help the driver unloading from the truck. Please be prepared to assist the driver even for smaller sized packages as it is recommended to avoid risk of damage when unloading. If you require inside delivery rates please email us for a quote or contact one of the shipping companies below: The companies below are professional blanket wrap companies that will deliver inside your home. Please ask them about their services when calling. Seller cannot be responsible for any problems or miscommunications from any of the below listed shipping companies. 1. Craters and Freighters: 770-955-7300 2. Plycon: 404-696-8030 ask for Debbie 3. Armstrong Relocation (2100 LB min): 800-765-0302 ask for Kelly Evans 4. Pak Mail: 770-426-9811 5. The Packaging Store: 770-936-0004 6. McCollisters: 800-624-2132 7. Coleman: 770-306-8391 8. AAA Van Lines: 770-849-0121 RETURNS: Returns must be made within 30 days of receipt of item. We accept returns for store credit only. The amount of credit will be equal to the purchase price paid by the buyer. We do not issue credit or refunds on shipping and handling costs to or from your destination. Credits are valid for a period of 1 year from the date issued. Buyer will also be responsible to pay the shipping costs of the replacement item from our warehouse to buyer’s destination. Please note, per state law, mattresses and box springs are non-returnable. We try at all costs to avoid returns, please make sure you ask as many questions as possible before placing an order as returns can get costly and time consuming for the buyer. Before issuing store credit, we must receive the returned item in the same condition as when it left our warehouse. Buyer will be responsible for properly packing the item for return shipping. The packing must be professionally done and the package must be strapped to a pallet to meet our carrier safety requirements. In the event the returned item arrives damaged, we will deduct the repair amount from your store credit until the damage claim funds have been issued to us from buyer or carrier. It is the buyer’s responsibility to file the claim for damage. Please be advised that if the item arrives damaged due to improper packing, the claim for damage will be denied. After the item to be returned is completely packed, please call us at (404) 696-2399 so we can fax or email you the completed Bill of Lading required by the driver picking up. Below is a list of companies that you may call in case you need to ship an item back to us: The companies below do not require that you pack the item. They will pick it up, pack it and ship it back to us. Any cancelled order will be subject to a restocking fee equal to 10% of your order amount or $75.00, whichever is greater. 1. Craters and Freighters: 770-955-7300 2. Plycon: 404-696-8030 ask for Debbie 3. Armstrong Relocation (2100 LB min): 800-765-0302 ask for Kelly Evans 4. Pak Mail: 770-426-9811 5. The Packaging Store: 770-936-0004 6. McCollisters: 800-624-2132 7. Coleman: 770-306-8391 8. AAA Van Lines: 770-849-0121 By placing an order buyer acknowledges that he/she has carefully read MBW Furniture’s terms and conditions of sale and agrees and accepts them as terms of purchase.