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Furniture Care Products
Antiquax
Aristowax
Briwax
Circa 1850
Conrad's
Daddy Van's Beeswax
Fiddes and Sons
Harrell's Wax
Honey Guy Beeswax
Howard Furniture Care
Jacpol Furniture Wax
Liberon
Magic Sliders
Master's Magic
Mohawk
Morrells
Natchez Solution
Ohio Table Pad Company
Quake Hold
Renaissance Wax
Ruelle Restoration
The Original Beeswax
Touch Up Solutions
Ultra Shield
Waxman Surface Protection
Zap-A-Gap

Antiques
European Antiques

Solid Wood Furniture
MBW Furniture
MBW Furniture Youth

Global Market
Unique World Imports

Games + Accessories
CueStix
MBW Furniture Solid Wood

Home Accents + Decor
American Furniture Classics
Arteriors
ArtMax
Best Art Bronze Statues
Bronze Statuary + Decor
Flex-a-Bed
Four Hands
Global Views
Hampton Row
JLA Home + Olliix
KT Design Bronzes
Made Goods
Mariana Home
Metropolitan Galleries
Mobili Modern
Paul Sahlin Tiffany
Rizzy Home
Royola Pacific Vintage
Worlds Away

Bedding
AICO Bedding
Flex-A-Bed
Golden Mattress
HealthCare
JLA Home + Olliix

Name Brand Furniture
2-Day Designs
Accents Beyond
Acme
AICO Michael Amini
AlPerrie
American Drew
American Heritage Furniture
Benetti's Italia
Bramble Company
C+R Rustic Furniture
Coaster Fine Furniture
Craftmaster
Currey + Company
Emissary USA
ESF Furniture
FGB Antiques
Global Views
Hammary
Homecraft Furniture
Homey Designs
Hooker Fine Furniture
Imported Italian Furniture
Infinity Furniture Import
J+M Furniture
JLA Home
KOK
McNeilly Leathers
Orleans International Furniture
Pacific Imports
PDX
Philip Hunt Antiques
Royal Manufacturing Inc
Royola Pacific
Rustic Furniture
Sam Moore
Seven Seas Seating
Seven Wonders Furniture
Silk Route International
Ultimate Accents
VIG Furniture
Wrought Iron + French Imported
ZUO Modern Furniture

Outdoor Garden + Patio Furniture
Darlee
Emissary USA
Hampton Row
Metropolitan Galleries Bronzes

Children's Furniture
Lea Industries
Levels of Discovery
MBW Furniture Youth
Opus Designs

 

SHIPPING & DELIVERY - ESSENTIAL INFORMATION

(click on (+) to expand each section)

Shipping Carriers & Rates (+)
Who we ship your order with, and how much it will cost

SHIPPING SERVICES
Smaller items will ship UPS, FedEx, or TNT; larger furniture items will be freight shipped. We cannot ship to PO Boxes. All standard freight delivery will be shipped by Curbside Delivery service unless otherwise noted. Please notify us of any specific arrangements needed to gain access to your residence such as a gated community, ferry transportation, or a narrow driveway.

SHIPPING RATES
At MBW Furniture, our goal is to deliver your purchase in the quickest and most economical way possible. We utilize certified and insured carriers, as well as offer Free Curbside Shipping on most orders, as well Free White Glove Delivery (as noted or can be added at an additional charge) to all 48 Continental United States. Free Shipping does not apply to Hawaii, Alaska, or US Territories.

ADDITIONAL SHIPPING CHARGES
Additional shipping charges will apply to the following locations for shipments by a Common Carrier Truck Line. Please let us know in advance if you live in the locations below so we can get a shipping quote with a suitable carrier. If your order does incur additional shipping fees, any returns will also incur additional fees. Additional charges will not apply to smaller items that ship USPS or TNT.

  • Apartments/Condominiums/Townhouses/Gated Communities
  • Islands and locations which require a ferry toll
  • Remote areas and heavily congested cities not readily accessible by delivery vehicle
  • Locations which require freight to be flown or barged in

PICK UP
Customers are welcome to pick up their purchases at our warehouse located in Atlanta, GA. Sales tax of 7% will be added to pick-up items. Please Contact us at least 2 days in advance to set up a pick up time, our hours are Monday - Friday 9am-5pm

INTERNATIONAL SHIPPING
We offer convenient shipping to most destinations worldwide. If you live outside the continental United States and would like to place an order, we would be happy to assist you. We also offer very competitive rates on shipping to Canada and Australia. ALL INTERNATIONAL SALES ARE FINAL - NO REFUNDS OR RETURNS ARE ALLOWED
Please see our International Shipping page for additional details.


Shipping Times (+)
How long before you'll see your order arrive

SHIPPING TIMES
Estimated shipping times from receipt of payment to delivery to Continental USA. Shipping time is subject to change depending on stock availability. Items ordered together may be shipped separately on rare occasions. Upon shipment of your order, you will be notified via email of the carrier bringing your item, as well as package tracking information.
  • Standard orders/In Stock: 1-4 weeks
  • Furniture Care Items: 2-5 Business Days
  • Small items (Non Furniture Care):7-10 Business Days
  • Furniture: 2-4 weeks
  • White Glove Delivery: 5-6 weeks (due to the level of service please allow extra time for White Glove Delivery over standard shipping)
  • Backordered items: 4-8 weeks
  • Custom/Special Orders: 3-6 months, depending on the level of customization
  • International Orders: Please be aware that while we ship out international orders in the time quoted, shipments may be delayed due to Customs/Clearance.

EXPEDITED SHIPPING
We offer expedited delivery, guaranteed in 7-10 business days for most items. Please be available for the carrier to contact you in order to set up a delivery date within that time frame. Large items can be expedited but will take 3 - 5 extra days for packing due to size. The following items cannot be expedited: Custom Orders, white glove delivery, backordered items, extremely fragile items, certain manufacturers, and international deliveries. Please contact us for a quote.


Shipping & Delivery Services (+)
How your order will be packaged and delivered to you

OUR PACKING METHODS

We have implemented strict quality control measures and have utilized only the best methods in packing and crating to ensure safe arrival of your order. Every item is carefully inspected before leaving our warehouse. Merchandise requiring extra care, especially antiques, bars and handcrafted furniture, are shipped in cartons that have been specially packed in case of rough handling or impact.

STANDARD CURBSIDE DELIVERY

  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Delivery of your new furniture as closest to your garage or front door as possible (given that access to those areas is not obstructed.)
  • Does not include moving package inside, assembly, or box removal.
  • FREE to most Continental United States. See exceptions in Additional Shipping Charges section above.
  • Please contact us for a quote if you live in an area that incurs additional fees. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY
  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.

INSIDE DELIVERY: TWO PEOPLE
  • Two delivery people. They will not require your assistance for large/oversized items.
  • Package will be set inside the front entrance of your home.
  • Does not assembly or box removal.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.
  • Due to the nature of this service, additional transit time is required for delivery

PLATINUM WHITE GLOVE (Blanket Wrap)
  • At least two delivery people. They will not require your assistance for large/oversized items.
  • Includes moving package to desired location inside your home.
  • Professional service to assemble furniture.
  • Removal of boxes and debris.
  • Please allow up to 6 weeks for Platinum White Glove Delivery.
  • Only available to Continental USA. Not available for Hawaii, Alaska, Puerto Rico, Canada, or other International countries.
  • Please contact us for a quote. All shipping quotes will be honored for 30 days.
  • Due to the nature of this service, additional transit time is required for delivery

Additional Insurance (+)
Because you can never have enough protection

INSURANCE
All orders are insured by the freight company or UPS against loss/damages, at no additional charge. MBW Furniture will file all claims with the shipping company on behalf of the customer, and keep the customer posted on any progress. You can rest assured that we will always do our best to win the claim for the customer. In order to help us do so, we will request that the customer provide photos, details, and all relevant information pertaining to the claim. In the event a damage claim is denied by the shipping company, we will cover the repair amount of the damage, OR send out a replacement if it is a new stock item. We reserve the right to decide which method to follow, replacement or repair. In the case of antiques or one-of-a-kind pieces, we will either pay for the repair OR request that the customer ship back the item for a refund. We reserve the right to deny a repair amount in the event that it is unreasonable. In the event that a resolution cannot be reached, we reserve the right to have the product returned to us and refund issued to customer.


ADDITIONAL INSURANCE PROTECTION (optional but recommended)
We offer additional insurance which will guarantee that in the case of loss or damage, your claim process will be expedited and settled quickly, at our expense (before claim is settled with the freight carrier). Once we receive supporting materials and file a claim, it will be fully resolved within 7-10 business days. This process would normally take up to 90 days. MBW Furniture will stand by the customer and support your claims whether or not you choose to purchase the additional insurance.

Insurance Rates

Purchase Amount Additional Insurance Charge
$1.00 - $499.00 10%
$500.00 - $799.00 9%
$800 - $999.00 7%
$1,000 - $1,999.00 5%
$3,000 and up 3%

Delivery & Inspection (+)
How to accept delivery of your order - don't be so quick to sign

DELIVERY PROCESS
Customer must be present to accept and sign for freight shipments. In the case of very large/heavy items, Customer is responsible for getting help to move package from Lift Gate. The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. If the freight lines cannot reach to schedule an appointment, they will leave the package outside of your home. Customer may be responsible for re-consignment fees and return freight charges if delivery appointment is missed. MBW is not responsible in the event of poor coordination/timing of the delivering carrier. We will intervene at the buyer's request in case of problems with the carrier.


DELIVERY INSPECTION
It is the customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. 10% - 15% of all large item furniture orders end up damaged due to transit accidents, while we take as much care as we can in packaging your items, furniture, no matter what it is made out of or how well it is packaged, gets damaged. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines. If the below guidelines are not strictly adhered to, your claim will be denied:

  1. Inspect the package and contents upon receiving. If you are unable to open the box immediately, please note "PENDING INSPECTION" on the freight bill.
  2. If your package is not on a pallet or it looks like it has been mishandled, please take the time to inspect it carefully. The driver is obligated to wait until you unpack before signing off. In order to have the item shipped back free of charge, the driver must sign off that the package was damaged or mistreated in transit.
  3. We advise that you have a camera ready to take detailed pictures of the package when it arrives to you.
  4. Keep all original cartons and packaging until you have inspected everything. We cannot accept returned merchandise unless it's packaged in its original cartons.


DAMAGED MERCHANDISE
All items are fully insured with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

  1. Notate all damage to packaging and products on the delivery receipt before the driver leaves - they are obligated to wait so you can properly inspect your order
  2. Accept delivery of your complete order if you would like us to repair the item in your home. Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. MBW Furniture will repair to first quality or replace your damaged furniture. If the item is beyond repair please DENY the shipment and have it returned due to damage. Any damage must be reported to us within 48 hrs of delivery.
  3. Contact us within 48 hours of delivery so that we can remedy the issue.
  4. Document and photograph all cartons, packages, etc in clear, precise, detailed pictures

If you choose to return an order with damage it can be returned using our 30 Day Money Back Guarantee.


 

 

 

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