We understand that buying a piece of furniture is an investment, that’s why we offer the unconditional MBW Furniture Warranty for our products. All of our furniture comes with a 1 Year Manufacturers Warranty against manufacturing defects.REPAIRS/REPLACEMENT
If you have a problem with a product you feel is covered by this warranty, please contact us within the warranty time frame. Please present an original, dated proof of purchase or sales invoice and delivery ticket (if applicable) for any and all warranty claims, along with clear picture(s)of the defect. MBW Furniture reserves the right to determine if the issue is warrantable. If we decide to repair a defective part or product, only that defective part(s) or products(s) will be repaired. We will compensate the customer for costs of repair of products with manufacturer defects. If we decide to replace the defective product, customer must arrange for the product to be carefully packed in original cartons and palleted for pickup. MBW Furniture will be responsible for return shipping costs of defective products. We may choose to put an Authorization charge on the customer’s card when we send out the replacement, this way we can get the replacement shipped out before the customer returns the original defective product. This charge will be removed once the defective product has been safely returned to our warehouse. Stock availability of replacement part/product may change from time of original purchase, and may take longer to arrive to customer. If we decide to replace an item that is out of stock or discontinued, we will replace it with an item equal to retail price paid. If your product is repaired/replaced, the warranty will not be renewed or extended. Repair or replacement of defective items will constitute complete fulfillment of this warranty.
MBW Furniture is not responsible for the loss of use, time, inconvenience, packaging, travel, or other incidental damages. Our service and warranty policy extends only to normal residential applications and does not cover commercial, industrial, institutional, or other non-home uses. This warranty is made SOLELY TO THE PURCHASER and is NON-TRANSFERABLE under any circumstances. It is the purchaser's responsibility to contact MBW Furniture with claim. We advise all purchasers to retain invoices for a minimum of one year for warranty purposes.
Warranty is void for any of the following conditions: