RETURN POLICY

ORDER CANCELLATION
Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. Once an order is processed, we are obligated to purchase the item from the manufacturer. Please contact us within 24 hours from purchase date and request your order to be canceled. After the 24 hours, a cancellation fee will be charged (5% of purchase price). We cannot cancel an order under the following circumstances: the order has arrived to our warehouse to be shipped out, order is in transit to the customer, order has been delivered to the customer. The order can still be returned in accordance with our Return Policy.

30 DAY MONEY BACK GUARANTEE
At MBW Furniture, we strive to work with our customers to ensure that every purchase is a positive experience. If you are unhappy with your purchase for any reason, you can return it within 30 days. The 30 days starts once you have received your item, and your return must be in transit to us by the 30th day. Customer is responsible for return shipping costs back to our warehouse. For sanitary reasons, we cannot accept returns on mattresses or bedding.

1. Contact us to obtain your Return Authorization Number (RAN) and fill out the Return Form.
2. Repackage the item and ship it back to us. If freight pick up is required, Buyer is responsible for getting the item outside.
3. After the item is completely packed, please call 404.696.2399 to receive the completed Bill of Lading required by the driver picking up.
   
   MBW Furniture
   4777 Fulton Industrial Blvd
   Atlanta, GA 30336 | USA
   
   
4. Receive refund amount less return shipping costs and restocking fee.
5. Any additional costs incurred during the preparation and delivery of return items (packing materials, putting items on pallet, hiring extra delivery person) are non-refundable.

1. Returns must be made within 30 days of receipt of item in order for us to process your refund in a timely manner.
2. Prior to returning item, Customer must contact us for Return Authorization Number and fill out the Return Form.
3. Customer is responsible for return shipping costs to our warehouse.
4. Returned item must be in original packaging and condition, along with any accompanying parts, hardware, and/or accessories.
5. Customer is responsible for properly packing the item; large items must be strapped to a pallet to meet our carrier safety requirements. We strongly recommend using a carrier with tracking and insurance. We cannot be responsible for any loss of the returned shipment.
6. Customer is responsible for any additional costs incurred during the preparation and delivery of return items (packing materials, putting items on pallet, hiring extra delivery person).
7. If your initial order incurred additional shipping fees, (due to remote areas, islands, congested cities) there will be a fee for return shipping.
8. In the event the return item arrives damaged due to assembly or improper packing, we will deduct the repair amount from your refund.
9. After inspecting returned item, we will refund the purchase price, less return shipping costs and restocking fee.
10. All returns will be charged a restocking fee (25% for purchases over $750, 30% for purchases under $750) OR customers can opt to receive a 50% of purchase price as store credit, good toward future purchases from us up to 6 months from refund date.
11. Refund will be made in the original form of tender.
12. Refunds/Store Credits are issued to original Customer and are non-transferable.
13. For Platinum White Glove orders, an additional 10% repackaging fee will be charged.
14. Expedited shipping fees are non-refundable.
15. Additional insurance is non-refundable.
16. Wood and Fabric swatch samples are non-refundable.
17. Products labeled as Clearance or Final Sale are non-returnable
18. For sanitary reasons, we cannot accept returns/exchanges on mattresses or bedding.

• Partial payments or deposits on a Custom Order are non-refundable.
• Swatch samples are non-refundable.
• We will issue a store credit on returned Custom Orders, less 50% restocking fee based on purchase price, valid up to 6 months from issue date.
• If the Custom Order has been shipped, the Customer is responsible for return shipping charges to ship it back to us.
• See Return Policy above for other restrictions.